FAQ
General
- Where can I buy Thule products?
- Where can I buy spare parts?
- I've lost my keys. Where can I buy new ones?
- Why can't I find my vehicle in the Buyer's Guide?
- How does Thule ensure that products are safe before they are launched on the market?
- How fast can I drive with Thule products mounted to my car?
Bike racks
- Can I mount a hatch-mounted bike rack, if my car has a rear spoiler?
- Can I still open my car's boot with my tow bar mounted bike rack?
- What are the requirements for my tow bar?
- Will my bike fit your bike racks?
- Can I still use a tow bar mounted bike rack when my car has a spare wheel on the hatch?
- Will my bike rack also fit on a non-Thule roof rack?
Roof racks
Cargo carriers and baskets
- Which Thule roof box fits my car?
- How do I load a Thule roof box and drive safely with it?
- My U-bolts don't fit my bars, what alternatives are there?
- Can I mount a roof box on non-Thule roof bars? If yes, what adapters would I need?
- What about roof box maintenance?
- How do I store a roof box when I do not use it?
Winter & water sport racks
Strollers & child carriers
- Why did the brand change from Chariot to Thule?
- What safety testing is performed on the Thule child carriers?
- How old should my child be before I can start cycling/jogging/cross-country skiing/strolling?
- Are bicycle helmets required for children passengers?
- Can I use old accessories on a new carrier?
- Can I use my cycling kit on motorised scooters, electric bicycles or use in-line skates?
Bike accessories
- Can I carry other brands of panniers on the Thule Pack ’n Pedal Tour Rack or use the Thule Panniers on other brand racks?
- How can I create more clearance for pedalling action when panniers are mounted?
- Can the Thule Pack 'n Pedal Rack Adapter Bracket Magnet, damage my laptop or other electronics?
- Can I still use my tablet or smart phone when zipped inside the Thule Pack ’n Pedal Bike Wallet or iPad/Map Sleeve?
RV Awnings, tents & panels
- Can the side panels be installed on either the right or the left?
- How do I mount the Windscreen?
- Are the Smart Panels available in more than one material?
- What should I take into consideration when buying Smart Panels?
- What is the difference when compared to an awning tent?
- Is the mounting material delivered with the product?
RV bike racks
- Can I transport an electric bicycle on a Thule bike rack?
- How do I use the Bike Holders?
- Does Thule sell a bike rack that can be mounted on both an a-frame and a tow bar?
- How much weight can I put on the bike rack?
- When can I use a “Bike Cover” during transport?
- How do I secure my bicycles on the bike rack?
Other RV products
- Is the mounting material included in the organizer package?
- How do I mount the organizers on my vehicle?
- Are the steps suited for (semi)professional use?
- Who can install the step?
- Which step model would fit on my vehicle?
- Which step model do I have on my vehicle?