FAQ
Thule.com Orders
- Is my personal information protected when I checkout on Thule.com?
- Is your site secure?
- I've forgotten my password. What do I do?
- Why should I activate a Thule.com account?
- What if I need to return items due to defects?
- I ordered the wrong products. What do I do?
General
- How can I get replacement keys if my lock cylinder doesn't have any numbers on it?
- Where can I buy Thule products or spare parts?
- Why can't I find my vehicle in the Buyer's Guide?
- I would like to purchase the ‘One Key’ system, can I choose a specific key number?
- How fast can I drive with Thule products mounted to my car?
- Can I make technical changes at the product?
Bike racks
- Will my bike rack also fit on a non-Thule roof rack?
- Can I extend my Bike Rack with an extension for an extra bike?
- What are the requirements for my tow bar?
- Can I mount a hatch-mounted bike rack, if my car has a rear spoiler?
- Will my bike fit your bike racks?
- Do I need a specific bike rack for my E-bike or can I use any of your racks?
Roof racks
- Can I use the new SquareBars with my old foot pack?
- Which roof rack solutions will fit my car?
- What is the load capacity of my Thule roof rack?
- Can I re-use my older roof rack setups?
- What should be the distance between the cross bars?
- Can I mount your roof rack recommendations from your Buyer's Guide on a car with a panoramic roof?
Cargo carriers and baskets
Strollers & child carriers
- What is included in the purchase?
- How do I maintain and wash my Thule Sleek?
- How do I use my Thule Sleek?
- What kind of configurations can I build?
- How much weight can my Thule Sleek stroller carry?
- Where can I find information about Croozer products?
RV Awnings, tents & panels
- Can the side panels be installed on either the right or the left?
- How do I mount the Windscreen?
- Are the Smart Panels available in more than one material?
- What should I take into consideration when buying Smart Panels?
- What is the difference when compared to an awning tent?
- Is the mounting material delivered with the product?
RV bike racks
- Can I transport an electric bicycle on a Thule bike rack?
- How do I use the Bike Holders?
- Does Thule sell a bike rack that can be mounted on both an a-frame and a tow bar?
- How much weight can I put on the bike rack?
- When can I use a “Bike Cover” during transport?
- How do I secure my bicycles on the bike rack?
Other RV products
- Is the mounting material included in the organizer package?
- How do I mount the organizers on my vehicle?
- Are the steps suited for (semi)professional use?
- Who can install the step?
- Which step model would fit on my vehicle?
- Which step model do I have on my vehicle?